I have written to your customer services department many times to praise your employees. I go to your website first every time I want to travel. 90% of my flights are with your airline. I am always very grateful and appreciative when I speak to your employees. I have flown more than 200,000 life time miles with you. This year for the second year in a row I will have flown more than 50,000 miles on your airline. I rave about your company every chance I get. I slag off every other airline because in my opinion, no one comes close. I love the ease of flying with you; from the website, to booking my flights, to the automated phone system, to my online check in, to my priority boarding.
However, on Thursday night I am hoping and praying that your airline will come through for me. On Thursday more than ever I need some preferential treatment. On Thursday I need a bit of return for my loyalty.
My doctor has signed me off work for another week and she advised me to delay my trip to England. Unfortunately, Santa Claus won't delay his visit to my neice Lauren, so if Auntie Emma is going to be there for Christmas Day, I have no choice but to travel.
Right now I cannot sit down for more than 15 minutes without severe pain, so my 10 hour flight to England will be very uncomfortable in my economy seat.
Please Mr. Tilton, will you please let me sit in Business Class?
Yours hopefully,
A very loyal customer